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IT service provider self-assessment tool

THUMBNAIL - IT service provider self-assessment.jpgThe IT infrastructure provider sector has been experiencing significant change.  Small niche providers have become significant, and large organizations have acquired competitors as the market aggregates.  During periods of change, it is smart to assess relationships with your service providers to ensure you are working with those providers that are best able to meet your business needs.

This is a tool to help guide you as you examine and assess the different facets of your current IT Service Provider relationship, including:

  • Ability and Expertise to Solve Problems
  • Impact on your Business Operations
  • Staffing & Service Levels
  • Accountability & Customer Service
  • Pricing & Terms

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